Friday, September 12, 2008
Finally finally its weekend again! I'm so so happy! This week seemed a realli long week for me..trying to adapt to a new work environment, trying to 'click' with new colleagues, trying to get sales.
My new workplace: Citibank, and my post at Citibank is a bank officer. Many ppl sure have a wrong impression tt I'm working under branches..but instead, I'm actually under the telesales team for funds transfer. Anyway, there are 4 teams in total, and I'm under studpendous. Before I came in, I've been hearing many stories abt my team..many said tt the sales is the best..and the ppl are very proactive in all competitions.
When I went to work on Monday, I was training under Deborah, my team leader. She taught me how to tackle customer rejection. A lil bit abt Deborah..she is also a debator. When I sat at her table with her..we were doing roleplays..and i had to make calls to her..den she has to reject me by all means..and i had to counter her rejection. It seemed so much like a debate session..with rebuttals and counter rebuttals. Haha..
On tuesday..i continued training with Deborah. And guess wad she said.."ltr u are gona make calls." I like.."NONONO!!" and "OMG!" Second day oni...where's my script where's my script!! I mean..I noe i'm doing telesales..and i noe its gona be sooner or later i haf to make calls..bt i'm just nt tt prepared. I do haf a script..exactly like a debate speech..but i worry abt not being able to counter customer's rejection..and I'll be like...er...er..er...and den silence.
So i was sitting at my desk..looking at the computer screen...thking and thking..walking ard..just refuse to make a call. Deborah keep saying.."dun worry.." but i was still contemplating. Finally..I made a call ard 5+..haha..when 6 is the time to go home.
On wednesday, I went to work and i started making calls..but i faced alot of rejection..got ppl hang up phone..so upsetting..I was so sad..at 6pm still dun get a single sale. So i decided to stay OT..and I'm very determined i must close a sale on tt day. I was realli desperate when I still dun get a sale by 0830..i was going to give up until...I finally got a sale at 9pm. Closed 8k! ^.^
On thursday..the same thing happened again...so stupid..why always at last hr? I closed another at 2930..yeah! But its pretty upsetting..ppl all closed big amounts like 10k 100k but me lehx..only so little..! Got alot of ppl dun pick up calls..argh!!
On friday..i managed to close a sale...only 1k..well..think on the bright side..at least gt 1. We had team lunch and we went to fish and co. Its Sandy's bday..and fish and co. staff celebrated with us also. My sales this week is horrible..next week I must get more sales!!!
My grp ppl has been asking me the same qn...they ask if I'm korean...den i tell em i am Singaporean..den they keep telling me..u realli look like korean... well. I wish i am korean too.
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@ 11:59 PM Don't let me go -